Real-Time Order Tracking Software for European Restaurants

Kappino automatically logs each order stage — from kitchen receipt through rider dispatch to delivery confirmation — and updates the manager dashboard in real time at every transition. No manual input is required at any stage.

When a delivery order is confirmed, the restaurant owner assigns a rider from the dashboard. Login credentials are sent to the rider automatically. The rider logs into the dedicated rider app, where they see the order details and delivery address. While en route, their GPS location streams live to the restaurant owner’s dashboard. On arrival, the rider uploads a proof-of-delivery photo through the app, which is timestamped and stored against the order record.

Proof of delivery is a photo captured by the rider at the point of handover, taken directly inside the Kappino rider app. It is automatically timestamped, geotagged, and linked to the order record. POD protects restaurants against false non-delivery claims, eliminates manual dispute resolution, and gives customers transparent confirmation that their order was completed.

Kappino uses AI-based time prediction that factors in current kitchen speed, rider proximity, and live traffic conditions. The estimated arrival time recalculates continuously as the rider moves — so the manager always sees a current, accurate figure on the dashboard rather than a fixed estimate set at dispatch.

Yes. Kappino is built with GDPR compliance as a core requirement. Rider GPS data is processed only during active delivery windows and used solely for operational tracking. Configurable retention periods and data minimisation principles are applied throughout the platform.

Yes. Kappino’s live dashboard covers all order types — delivery, takeaway collection, and dine-in — on a single unified screen. The manager can see the status of every order type in one place, regardless of how the order came in.

Yes. Every status change is logged with an exact timestamp and stored in Kappino’s order history. Proof-of-delivery photos are stored against the order record and accessible at any time. This provides a verifiable audit trail for any customer query, delivery dispute, or internal performance review.

Yes. Restaurant groups and chains can monitor live order status across all locations simultaneously from a single centralised dashboard, with per-branch performance metrics and delay alerts configured independently for each site. The tracking layer is part of Kappino’s broader multi-branch management system, which handles menus, staff, and reporting across all your outlets.

When an order sits in any stage longer than the configured SLA threshold, Kappino flags it on the dashboard and sends an automated alert to the responsible manager. This enables intervention before the customer is affected — not after.