Build Loyalty & Increase
Repeat Sales

Kappino CRM helps you understand your customers, track their behavior, and run targeted marketing campaigns. Turn one-time visitors into loyal fans.

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👤

Haris Khan VIP CUSTOMER

Last Order: 2 hours ago • Preferred: Pizza

48 Orders

What is Restaurant CRM?

It’s more than a database; it’s a growth tool. Kappino CRM gives you a complete view of your customers so you can improve service, increase retention, and grow your revenue through data-driven decisions.

restaurant CRM software customer management system

Customer Profiles

Store everything you need to know about your guests in one secure place.

Order history & frequency
Contact details & Birthdays
Specific food preferences

customer data software

Smart Segmentation

Group customers automatically based on their buying activity.

VIP & Frequent buyers
Inactive “At-Risk” users
New first-time visitors

customer targeting system

Marketing Automation

Send the right offer to the right person at the right time.

Personalized SMS/Email
Custom discount triggers
Campaign ROI tracking

restaurant marketing tools

Feedback & Reviews

Understand what your customers really think about your food.

Direct feedback collection
Review management
Service quality improvement

feedback tracking

Loyalty & Rewards

Increase lifetime value by rewarding your most loyal guests.

Points-based rewards
Referral bonuses
Cashback & Wallet offers

loyalty program software

Behavior Analytics

Make data-driven decisions with deep customer insights.

Buying behavior trends
Revenue from repeat sales
LTV (Lifetime Value) tracking

customer analytics

The Result? Measurable Growth.

Repeat Sales

Increased frequency of visits per customer.

+40%

Retention Rate

Keep your guests coming back for more.

High

Campaign ROI

Spend marketing budget on the right people.

CRM FAQ

Can I track customer order history?

Yes, Kappino stores every single order linked to a customer profile, including their total spend and favorite items.

Does it support marketing campaigns?

Absolutely. You can filter customers (e.g., those who haven’t visited in 30 days) and send them a targeted promo code via SMS.

Is it integrated with POS?

Yes, every time a bill is generated, the data is automatically synced to the CRM profile.

Turn Customers Into Loyal Fans

Take control of your customer relationships with Kappino CRM.