Restaurant loyalty & reward software to Increase Repeat Customers
A fully customisable loyalty and rewards platform built for European restaurants, cafes, and quick-service brands. Reward your guests, grow repeat visits, and unlock the customer data that drives real revenue growth.
The Dining Landscape Is More Competitive Than Ever
With rising food costs, fierce competition, and customers who have more choice than ever, restaurants that invest in loyalty consistently outperform those that don’t. Retaining existing customers is not just more affordable — it is far more profitable.
Grow Customer Lifetime Value
- Loyalty members spend more per visit
- Return more frequently than non-members
- Build habitual, profitable relationships
- Sustain revenue through every season
Own Your Customer Data
- First-party data from every interaction
- No reliance on marketplace platforms
- Direct, owned channel to your best customers
- Your data never benefits competitors
Stand Out in a Crowded Market
- Differentiate across UK, DE, FR, NL & more
- 39% of European diners choose by loyalty
- Independent restaurants & growing chains
- One of the most effective competitive tools
What Restaurants Achieve
Fully Integrated With
Everything You Need to Run a
World-Class Loyalty Programme
Built specifically for the hospitality industry. Every aspect of a high-performing loyalty scheme — from the moment a customer first joins to the moment they become your biggest advocate.
Points-Based Rewards
- Earn points for every pound or euro spent
- You control how many points actions are worth
- Encourage higher basket sizes
- Easy reward redemption across channels
Spend-Based Incentives
- Reward based on total spend over a period
- Ideal for higher-ticket dining experiences
- Automatic rewards at spending milestones
- Drive recurring revenue effortlessly
Tiered Membership
- Bronze, Silver, Gold, Platinum levels
- Progressively better rewards per tier
- Creates aspiration and long-term retention
- Members always have something to work toward
Customisable Reward Catalogue
- Free products, discounts & vouchers
- Design around best-selling items
- Seasonal specials or high-margin dishes
- Exclusive experiences for VIP members
Omnichannel Earning
- Earn & redeem in-store, takeaway, or online
- Single unified loyalty system across channels
- One rewards experience wherever they order
- No gap between digital and physical visits
Automated Trigger Messages
- Win-back after 30 days of inactivity
- Tier promotion congratulations
- Points expiry reminders
- Zero manual work — scales automatically
Welcome Incentives
- Bonus reward on first enrolled purchase
- Converts first-timers into loyalty members
- Highest-return investment in any programme
- Instant enrolment incentive at checkout
Service Recovery Rewards
- Issue goodwill gestures to customer accounts
- Turn complaints into reasons to return
- Most powerful guest recovery tool available
- Protect reputation and guest relationships
Loyalty Analytics
- Track engagement and redemption rates
- Measure loyal customer revenue contribution
- Compare performance across all locations
- Segment insights by visit frequency
Give Your Guests Something to Work Towards
Multi-tier loyalty programmes consistently outperform flat reward schemes in long-term member retention. When customers can see the next level and what it offers, they have a compelling reason to keep coming back.
Bronze
- Entry level for all new members
- 1× points per spend unit
- Access to base reward catalogue
Silver
- 500+ lifetime points threshold
- 1.5× points multiplier
- Priority reward access
Gold
- 2,000+ lifetime points threshold
- 2× points multiplier
- Exclusive member promotions
Platinum
- 5,000+ lifetime points threshold
- 3× points + premium perks
- VIP experiences & priority service
Know Your Customers.
Reward Them as Individuals.
Generic one-size-fits-all loyalty programmes are giving way to personalised, data-driven experiences. Our platform collects rich first-party data from every interaction and turns it into actionable insight.
Menu Preference Insights
Understand which dishes loyalty members order most. Use this to recommend relevant specials, issue rewards tied to favourite categories, and personalise every communication.
Lapsed Customer Re-Engagement
Automatically identify members who haven’t visited in a defined period and trigger personalised win-back messages with special incentives — at a fraction of the cost of new acquisition.
Spend Behaviour Analysis
Track spending patterns across your loyalty base to identify high-value customers, seasonal trends, and underserved segments — reducing reliance on expensive external marketing.
Targeted Segment Campaigns
Group loyalty members by visit frequency, location, or favourite items, then create one-time reward campaigns for each segment — re-engaging lapsed diners or rewarding top spenders.
Push Notifications
Send unlimited push notifications to loyalty app members. Announce new menu items, limited-time double-points events, or remind customers their reward is waiting to be redeemed.
Location-Level Reporting
Compare loyalty programme performance across individual sites, regions, and the brand as a whole from a single dashboard — with full cross-location visibility.
One Loyalty Programme Across
Every Location
Unified Member Database
- Points & rewards follow customers everywhere
- No re-enrolment across locations needed
- Single source of truth for your guest data
Rapid Multi-Site Rollout
- Add new locations in minutes
- Full programme config from day one
- Pan-European cross-location redemption
Country & Currency Support
- Designed for the European market
- Local currencies, languages & compliance
- Earn in London, redeem in Amsterdam
Designed for the European
Regulatory Environment
Operating across the UK, EU, and EEA means navigating the world’s most stringent data protection requirements. Our platform makes compliance straightforward, not an afterthought.
✓Full GDPR Compliance
All customer data collection, storage, and processing is designed in accordance with GDPR requirements for EU and UK operators. Consent captured transparently at enrolment with clear opt-in mechanisms for every communication type.
✓First-Party Data Ownership
Every data point collected through your loyalty programme belongs entirely to your business. You are never locked into a shared data environment. Your customer insights will never be used to benefit competitors.
✓Enterprise-Grade Security
All customer and transactional data is encrypted at rest and in transit. Regular security audits and access controls protect your loyalty database against breaches that could damage customer relationships.
Loyalty Programme FAQ
Can I create points-based rewards?
Yes. Kappino supports a fully customisable points-based system where you define how much customers earn per pound or euro spent, which actions are worth more points, and what members can redeem their points toward.
Does it support tiered loyalty programmes?
Absolutely. You can configure Bronze, Silver, Gold, and Platinum tiers with custom point thresholds, multipliers, and exclusive perks at each level. Tiered programmes consistently outperform flat reward schemes for long-term retention.
Is the platform GDPR compliant?
Yes. All data collection, storage, and processing is designed in accordance with GDPR requirements for EU and UK operators. Consent is captured transparently at enrolment with clear opt-in mechanisms for every communication type.
Can my customers earn and redeem across multiple locations?
Yes. Your loyalty programme operates as a single unified system. A customer who earns points at your London site can redeem their reward in Amsterdam or Berlin — true pan-European loyalty with no need to re-enrol.
Does it work with online and in-store orders?
Yes. Kappino supports omnichannel points earning and redemption across all three order channels — in-store, takeaway, and online — within a single unified loyalty system, so customers have one consistent rewards experience.
How long does it take to launch?
Kappino is designed to launch in under 10 minutes. New locations added to an existing programme inherit the full configuration from day one. No long development cycles or agency dependencies required.
Turn Customers Into Loyal Fans
Join hundreds of restaurants and cafes across Europe building stronger customer relationships, growing repeat revenue, and owning their customer data.
No long-term commitment required • Free 15-day trial • Setup in under 10 minutes
Kappino is an all-in-one restaurant management software designed to simplify operations, increase efficiency, and help food businesses grow.
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